Wizz Air paid his father £4,500 to cancel his family’s vacation after bailiffs sent him to Luton airport
The father has revealed how Wizz Air paid him £4,500 for canceling a family trip to Portugal. Luton airport.
Russell Quark, a real estate expert in Brentwood, Essex, said he was forced to buy a new flight for the next day after the cancellation.
He told MailOnline: I believe they thought I would leave.
After waiting months for Wizz Air to refund the money, Quirk went to court and sent a bailiff to the airport.
Quirk added: “I, as a victimized consumer, have to fight a business entity for seven months to get my stuff rightfully back?”
Russell Quark, a real estate expert in Brentwood, Essex, said he was forced to buy a new flight for the next day after the cancellation.
Quark originally booked a flight from Luton to Faro last January with his three daughters (two of whom are pictured) and his wife for a half-year family vacation in May. .
Wizz Air apologized for the cancellation and paid Mr. Quark, saying the airline “failed to meet our own aspirations and the expectations of our customers.”
Wizz Air apologized for the cancellation and paid Mr. Quark, saying the airline “failed to meet our own aspirations and the expectations of our customers.”
Quark originally booked a flight from Luton Airport to Faro last January for a half-family vacation in May with his three daughters and wife.
The morning of his flight, he received a message from Wizz Air that it had been cancelled.
“No apology or alternative was offered. Clearly they have an obligation to do so,” he told MailOnline.
He had to wake up his three daughters and tell them they weren’t going on vacation.
The £6,000 non-refundable hotel bill had already been paid, so Mr Quirk was forced to book another flight the next day, at a cost of £2,500. His first flight cost just £700.
Losses spent on layovers, two hotel rooms for the first night, a paid airport lounge and a new flight left Quirk £3,900 out of his pocket.
After returning to the UK from vacation, Mr Quirk said he tried to get compensation from Wizz Air.
However, it took a month for the cost of the original flight to be refunded along with other legal compensation.
“They are obliged to refund me within seven days, but they didn’t,” he told MailOnline.
Quirk then found Marion Joffrey, managing director of Wizz Air UK, on LinkedIn and messaged her about the compensation. She replied, but she needed two more emails to receive the £350 per passenger compensation her family was entitled to under EU law.
He then tackled the topic of ‘consequential losses’ – costs incurred or lost due to cancellation.
Wizz Air has repeatedly ignored his claims for reimbursement of these costs, which amount to £4,500 less legal costs.
The airline did not respond and a default judgment was entered.
After returning to the UK from vacation, Mr Quirk said he tried to get compensation from Wizz Air.
Budget airlines “ignored” the judgment handed down against them after Mr. Quark filed a lawsuit in county court, so enforcement officers were sent to Wizz Air’s desk at Luton Airport.
After Mr. Quark filed a lawsuit in county court, budget airlines “ignored” the ruling against them, so enforcement officers were sent to Wizz Air’s desk at Luton Airport.
“It is a vicious and deliberate disregard for the UK judicial system,” Quirk explained the MailOnline situation. “They didn’t throw.”
The airline may deliver money or equivalent costs as goods in the form of chairs, tables, computers, etc. Wizz Air ended up paying his Mr. Quirk.
Property experts said it would cost about £180 to bring his case to court and £60 to send bailiffs.
Quirk said: If they had contacted me between July and December and said, “I approve your claim. We will resolve it. Please wait 90 days,” I would have accepted it.
Except they interrupted me. I believe they thought I was going to leave.
“These companies make the process so difficult and so intrusive that most people just give up. You have to fight your corner as a consumer.
A Wizz Air spokesperson said “we fell short of our aspirations” due to unprecedented levels of disruption across Europe and the UK in summer 2022.
“When things went wrong, we weren’t able to respond quickly enough to manage the high volume of customer complaints resulting from this disruption.
“Sorry, but we’re working hard to make your Wizz experience even better this year.”
The airline has assured that it has paid all county court judgments against the company since December and continues to settle claims.
